Refund & Replacement Policy
Because every piece is personalised just for you, our refund policy is designed to be fair and transparent. Here's exactly when refunds and replacements apply.
Last updated: January 2025
Our approach
We want you to love your MiniMuskan order. Because every personalised item is made uniquely for you, our policy balances fairness to you with the reality that customised products cannot be resold.
When refunds or replacements apply
We will arrange a replacement or refund where the issue is genuinely ours, including:
- The product arrived damaged in transit
- You received the wrong product
- There is a manufacturing or printing defect
- The product is materially different from what was described
To help us resolve this quickly, please share photographs of the item and its packaging within 48 hours of delivery.
When refunds don't apply
As personalised products are made to order, refunds are generally not available for:
- Change of mind after production has started
- Personal preference or subjective dissatisfaction
- Incorrect details entered by the customer (name, date, photo choice)
- Low-resolution photos supplied by the customer that print as expected
- Damage caused after delivery
How to raise a request
Raise a refund request from My Orders in your account, or contact our team with your order number. We review every request within 24–48 hours and will keep you updated at each step.
Refund processing time
Approved refunds are processed to your original payment method within 5–7 business days. You'll receive an email confirmation as soon as the refund is issued.
Questions about this policy? Contact our team.